Team Bio

Lior Glikshtern


With a degree in Computer Science and several industry standard certifications, Lior is a technically proficient Network/Systems Administrator with notable success directing a broad range of corporate IT initiatives while participating in the planning, implementation and support of small to large scale enterprise environments. Over twenty years of experience he has developed a diverse set of skills including server and desktop administration, support, document authoring, network architecture, design, business continuity and disaster planning

Enterprise skills include a deep technical understanding of Windows infrastructure services, virtualization, clustering, government technology requirements, standards compliance, and project management.

Lior has directed various large scale projects leveraging the latest technologies to improve upon mission critical services for law enforcement, emergency management, government management and corporate.

Michael O’Donnell

Lead Systems Engineer

A graduate of Winona State University, Michael O’Donnell brings 15 years of IT experience to Systems MD – He has performed level 3 incident resolution on issues ranging from server configuration, installation and maintenance to PC set up and connectivity for American Express business travel call centers locally and nationally. Michael has been with Systems MD for 7 years. He is our Lead Systems Engineer and Help Desk Manager.

Mike Storms

Systems Administrator

Graduating from the University of New Mexico, Mike Storms has been working as an IT specialist for 12 years. From 2006 to 2012 Mike worked exclusively in systems administration and IT management for a collection of medical facilities in the Albuquerque area. Prior to 2006 Mike worked in managed services consulting for a variety of different companies in and out of New Mexico. Mike now comes to Systems MD ready to serve the business community with a variety of experiences in server and systems administration, WAN/LAN engineering, disaster recovery preparation, and desktop support.

Eugene Romero

Systems Administrator

A graduate of the University of New Mexico. Eugene has obtained a Bachelor’s degree in Economics. Eugene Romero is experienced with the latest desktop hardware and operating system standards, and holds A+, Network+, and Security+ industry certifications.

Marshall Arnold

Systems Administrator

A Graduate of ITT Technical Institute, with a concentration in networked systems and desktop support, Marshall has over 12 years experience in building and servicing computers. Marshall has previously worked among enterprise size IT companies, and holds an A+, Network+, and MTA certification.

Patrick Fajardo

Systems Administrator

Patrick comes to Systems MD with over 15 years of IT experience, most recently working at the Denver International Airport as a Systems Administrator. Patrick has also worked for Nice Systems and Qwest Communications and has experience with desktop and server administration.  He also has experience supporting server infrastructure, virtual environments and data center support.

Johnathan Enns

Systems Administrator

Johnathan is a senior in the Electrical Engineering Program at the University of New Mexico.  He has been working in the IT field for 3 years, previously providing IT support for the University of New Mexico School of Medicine. He is experienced with the latest operating systems and a variety of hardware. Johnathan provides quality customer service to everyone he helps.

Michael Bartlett

IT Support Specialist

Mike Bartlett has worked in the IT industry for three years, primarily focused on troubleshooting software and hardware issues for both business and consumer clients. He has an Associate’s Degree in Computer Information Systems as well as A+, Network+ and Security+ certifications.

Jonathan Goss

IT Support Specialist

Jonathan is a graduate from the University of New Mexico with a Bachelor’s of Psychology and a minor in Computer Science. He has been working in the IT field for 3 years, most recently working for UNM IT supporting the classrooms around campus. He is currently working on obtaining his A+ certification.

Nadav Glikshtern

Customer Service Representative

Nadav brings years of customer service experience to Systems MD. Before moving to Albuquerque he worked in the Auto sales business as a customer service representative in NYC’s fast paced, unforgiving environment.

Kelly Byrne

Sales and Marketing

With a bachelor’s degree in Business Economics from SUNY Oneonta, Kelly has experience working directly with clients to make sure all their needs are met. In the past, she has worked with companies geared toward customer service and now brings her experience to the business community with Systems MD.

Melanie Vigil

Office Manager PsyD

Melanie earned her bachelor’s degree in psychology from the University of California, San Diego. She is a graduate of the Alliant International University/California School of Professional Psychology, holding a doctorate degree in Clinical Psychology. Melanie has an array of experience working in diverse settings. She previously practiced as a psychologist and brings forth knowledge on program development.

Lori Byrne

Software Engineer

Bringing over 10 years of web and graphic design experience in the software development field, Lori had developed informational websites, e-commerce platforms and produced complete graphic design packages for a wide array of industries . She is well versed in all development standards from .NET to PHP, SQL, and beyond.